TÜV AUSTRIA Academy - Υπηρεσίες: IATA COURSES - STATION / GROUND HANDLING MANAGEMENT (Classroom, 5 days)

STATION / GROUND HANDLING MANAGEMENT (Classroom, 5 days)

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

The course will be delivered on 18-22 May 2020

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • Participants should have prior knowledge of airport business and operations
  • Recommended level is Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn

Upon completing this course, you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  •  Duties of the station manager
  •  Principles of customer service
  •  Facilitation and simplifying passenger travel
  •  Ramp,cargo and terminal activities
  •  Service Level Agreements (SLA)
  •  Resources and GSE management
  •  ULD handling
  •  Aviation security awareness
  •  Baggage handling
  •  Emergency response planning

Supporting Materials

  • Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

Who should attend

This course is recommended for:

  • Airline station managers
  •  Ground handling managers and supervisors
  •  Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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