CORSIA, Technical Aviation Knowledge for Verifiers (Classroom, 4 days)
Learn the aviation-specific knowledge that you will need to become an accredited verifier for ICAO’s Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA). For CORSIA, verifiers must be accredited to ISO 14065:2013 and demonstrate additional CORSIA-specific technical competencies.
DANGEROUS GOODS REGULATIONS (DGR) - INSTRUCTOR REFRESHER (Classroom, 3 days)
Why not achieve two goals in ONE training course, specially designed for Dangerous Goods Regulations (DGR) instructors. Fully update your knowledge and skills with the latest changes and amendments to the current IATA Dangerous Goods Regulations.
REVENUE MANAGEMENT AND PRICING WITH SIMULATION (Classroom, 4 days)
Explore the fundamentals and principles of airline revenue management (RM) through a combination of theory and hands-on practice, and validate your learning using our sophisticated airline revenue management simulator. Over 4 days, you will learn how to optimize airline revenue through pricing strategies, controls and forecasting.
AIRLINE LEADING PRACTICES AND COST REDUCTION STRATEGIES (Classroom, 5 days)
Learn why airlines are launching multi-brand products to compete more cost-effectively in the marketplace. Over 5 days you will review successful airline leading revenue practices and a number of airline business models including Low Cost (short haul and transatlantic), Ultra Low Cost, Hybrid, Long Haul Low Cost and network carriers.
STATION / GROUND HANDLING MANAGEMENT (Classroom, 5 days)
Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.
AIRPORT SLOTS AND COORDINATION (Classroom, 3 days)
Due to the growth of air traffic some airports are experiencing a discrepancy between available airport capacity and demand. Coordination involves the allocation of constrained or limited airport capacity to airlines and other aircraft operators to ensure a viable airport and air transport operation. Coordination is also a process to maximize the efficient use of airport infrastructure.
AIRLINE CONTRACT LAW (Classroom, 4 days)
Gain a good understanding of typical airline contracts and their effects on airline operations. Understand the differences between the two main legal systems - Civil Law and Common Law and their different approaches to contract drafting. Practice and develop good drafting skills and become familiar with some of the most common contract clauses, risk areas and mitigation tools.
AIRPORT MASTER PLANNING (Classroom, 5 days)
The key to effective planning is a combination of strong processes, strategic long-term analysis, and attention to daily realities. Develop your strategic business planning skills and prepare a road map for operating your airport business and measuring its progress.
CRISIS COMMUNICATIONS AND MEDIA RESPONSE FOR AIRPORT AND STATION MANAGERS (Classroom, 2 days)
Are your local staff and representatives prepared to speak to the media at a time of crisis? Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.
CARGO CLAIMS AND COMPLAINT HANDLING (Classroom, 2 days)
Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved.
LEAN - SIX SIGMA IN AVIATION (Classroom, 5 days)
Lean Six Sigma is a proven methodology that drives continuous improvement in organizations and enhances customer satisfaction by systematically removing waste. This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.
EUROPEAN UNION (EU) AVIATION LAW (Classroom, 3 days)
Gain up-to-date knowledge of the particularities, requirements and challenges faced by airlines operating to, from or within the European Union (EU). Demonstrate sound knowledge of the aviation context of the EU and its Single Aviation Market. Respond to issues related to passenger protection, data protection and the EU Emission Trading Scheme.